Privacy Policy

This Privacy Policy describes how Fixfin Technologies Pvt. Ltd. and its affiliates (Fixfin, “us”, “we”, “our”) collect, share, and use information in connection with a user’s use of our websites, applications or services (collectively the “Services”), including fixfintechnologies.com. This Privacy Policy (the “Privacy Policy”) does not apply to any information that our clients may process when using our Services.

We may collect, receive, and process information about users of our Services (“users,” “they”, “their”, “you,” or “your”) from various sources, including:
(i) Information users provide through their user account on the Services (their “Account”) if they register for the Services.
(ii) A user’s use of the Services.
(iii) Third-party websites, partners, or services.

We recommend that all users read this Privacy Policy in full to ensure that they are fully informed about how their data is collected, shared, and used by our Services.

If you have any questions about this Privacy Policy or Fixfin’ data collection, use, and disclosure practices please contact our team at info@fixfintechnologies.com

Information We Collect

1. Information provided by a user

Account Creation: When a user creates an account on Fixfin Technologies or any of our services, we may ask for contact related information. This may include the user’s first and last name, their company’s name, their phone number, their personal or work address, and their email address.

Payment Information: When a user creates their account, they will be prompted to enter their payment information, which is directed to our third party payment processor, Stripe, Inc. This information is not retained by us in our systems in any way, however, we have access to, and might retain, information of subscribers through our third party payment processor. For more information about how our third-party payment processor handles user data, please consult their privacy policy. Stripe Privacy Policy: https://stripe.com/us/privacy

Communications: Any communications sent directly to us via email or other methods may contain information such as the sender’s name, email address, phone number, or the content of messages or attachments they send us. We may also receive a confirmation that they’ve opened an email from us, and that may employ a method that does not notify the receiver before they open the email.

User Content: Any content voluntarily uploaded by the users to our Service is stored and processed on by us. This includes any web pages hosted with our Services or email account linked to our inbox Services.

If any additional personal information is requested by us, the purpose of such information will be made clear at the time the request is made.

2. Information we collect when you use our services

Cookies, Activity Logs, and Other Tracking Technologies: As is the case with most modern websites (and often required for basic functions) we gather information, log it, and utilize cookies which contain a small amount of identifying information that helps both with tracking and with the personalized user experience. When a user uses our Services, we may automatically collect information about their device for purposes of correctly rendering web content, security, usability research, and advertising. This information includes a user’s internet protocol (IP) addresses and information from them like the hostname, browser type and version, operating system type and version, date and time of page views and other activity, referring/exiting pages, clickstream data, landing page, and sometimes a session mouse and click recording along with information about how they utilize our Services and their interactions with them.In some countries, among those, the countries in the European Economic Area (“EEA”), the information referenced above in this paragraph may be considered the personal information under applicable data protection laws.

Usage of our services: When a user uses our website or Services, we may collect information related to their utilization of and engagement with our Services. This may include, CPU usage, memory usage, GPU usage, total storage capacity, other system level metrics, and information about the navigation of our Services. We use this information and data to operate our Services, maintain and improve performance, user experience, and infrastructure of our Services, develop features, provide customer support, and improve the security of our Services and customers. We also aggregate and analyze this information to help us make better-informed decisions and measure the performance of our business.

3. Information we receive from third-parties

Third-Party Accounts: If a user chooses to link our Services to a third-party account, including CRM services, we will receive information about that account, such as their authentication token from the third-party account, to authorize linking. If a user wishes to limit the information available to us, they should visit the privacy settings of their third-party accounts to learn about their options.

Third-Party Partners: We may also receive publicly available information about users from our third-party partners and combine it with data that we have about our users.

HOW WE USE INFORMATION WE COLLECT

There are various ways we use the information we collect, including:

• To operate, provide, and maintain our Services
• To provide personalized services
• To send users text messages and notifications
• To improve our Services
• To develop new Services, products, features, and functionality
• To analyze how our users use our Services
• To process user financial transactions
• To communicate with users, either through one of our partners or directly, including for customer service reasons, and to provide users with updates and information related to the Service, as well as for general marketing and promotional purposes.
• To detect and prevent fraud
• For the purpose of compliance with applicable laws and regulations requested by a governmental agency, as well as enforcing our Terms of Service and other applicable legal rights.