inCRM is an open-source based Customer Relationship Management, developed by sharp skillsets of Fixfin Technologies Pvt. Ltd. Open Source technology has been escalating market since its launch It is this that forms the foundation of inCRM.

inCRM has been implemented in numerous large scale projects and is successfully running without any hangups or glitches till date. Our very valuable clients have expressed their utmost satisfaction using their applications based on inCRM. Developers at Fixfin Technologies continuously research on inCRM to upgrade it. New features are incorporated very frequently, upgrading the latest version of inCRM. We are glad to bring into the market its new releases every 3 months like no other CRM software.

Feature highlights of inCRM:

General features

• On premise client/server solution
• On premise web based solution
• Basic configuration of user rights
• Multiple language support
• Integration with Office Software
• Integration with Groupware application
• Integration with ERP system
• Integration with accounting applications
• Triggers and alerts
• Workflows
• Import/export
• XML interface module
• Web services module
• Audit trail
• Automatic recovery

Customer data

• Customer details
• Flexible search features using all fields in the database
• Import external customer data files
• Address verification
• Automatic match-up features preventing identical company records
• Social networking
• Organisational structure and charts

Contact Management

• Contact Planning
• Calendar functionality
• E-mail processing
• Social media

Marketing

• Customer segmentation
• Campaign management
• Mailing
• E-mail marketing
• Telemarketing
• Internet marketing
• Social media

Sales

• Opportunity management
• Lead tracking
• Lead tracking in distribution channel
• Quotation management
• Order management
• Specific customer terms
• Product catalogue
• Consolidation
• Partner management
• Customer value management
• Territory management
• Incentive and commission management
• Team selling
• Route planning

Analysis

• Sales funnel analysis
• Customer potential analysis
• Sales cycle analysis
• Customer behavior analysis
• Lost order analysis
• Portfolio Analysis
• Service analytics
• Complaints analysis
• Data mining

Additional modules

• Mobile CRM
• CRM App
• Project management
• Integrated analysis
• Third party analysis software
• Order processing
• Archiving and document management
• E-business / e-commerce
• M-commerce
• Knowledge management
• Product configurator
• Time management
• Budget planning

HR

• Profile management
• Payment / Compensation
• Training
• Leave management
• Meetings and Certifications
• Generate online letters and data
• Online Alerts
• Export/Import facility